UPS damaged my bass

[Jordan]

I sold a bass and shipped it via UPS. The buyer just contacted me
today and said that the headstock dented the HSC from the inside out,
and is very scraped and dented now. I put $2500 worth of UPS
insurance on the bass when I shipped it. Today I called and filed a
damage case. A rep is supposed to check it out next week to
investigate. I packed it in a HSC wrapped in bubble wrap, and paper /
bubble wrap at either end of the box.

Has anyone had any experience dealing with UPS damage claims and
instruments? Do they usually just pay out the amount of insurance
bought, or are they going to try to shaft me by assigning some bogus
value for repairs? The guy who bought doesn't even want to keep it
anymore, so I feel like UPS is going to f@#$ me out of some serious
money and leave me with a bass that I am unable to recoup my cash
from.

Comments? Advice? (other than the typical 20/20 hindsight remarks)

Jordan

[js]

Yes, UPS will most likely try to fuck you.

From experience, their first line of defense is "Well, you didn't pack it in
a UPS box. Denied".

Their second line is "You didn't have it professionally packed. Denied".

If it is CLEARLY their fault i.e. UPS truck tire marks on the box - they
will maybe do something. Be prepared to haggle.


If I were you, I'd contact the seller and make him a serious deal offer -
like 50-60% off. It will save much time and aggravation from you getting
the bass back, fixing it, relisting it, etc. You can still get any insurance
money too.


I know you don't want hindsight, but I run everything through my local pack
n ship. Even if I use my own boxes, I let them pack the inside, or at least
tell me if the box will be covered by insurance. In the event of a claim,
they take care of it for me, since they know just what to say.

--
Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat

My Homepage, Back By Popular Demand: http://www.jmsjazz.com

"I don't mean to sound bitter, cold, or cruel, but I am, so that's how it
comes out."

- Bill Hicks









"Jordan" <jnmarr@hotmail.com> wrote in message
news:1178349044.674595.259800@w5g2000hsg.googlegro ups.com...
> I sold a bass and shipped it via UPS. The buyer just contacted me
> today and said that the headstock dented the HSC from the inside out,
> and is very scraped and dented now. I put $2500 worth of UPS
> insurance on the bass when I shipped it. Today I called and filed a
> damage case. A rep is supposed to check it out next week to
> investigate. I packed it in a HSC wrapped in bubble wrap, and paper /
> bubble wrap at either end of the box.
>
> Has anyone had any experience dealing with UPS damage claims and
> instruments? Do they usually just pay out the amount of insurance
> bought, or are they going to try to shaft me by assigning some bogus
> value for repairs? The guy who bought doesn't even want to keep it
> anymore, so I feel like UPS is going to f@#$ me out of some serious
> money and leave me with a bass that I am unable to recoup my cash
> from.
>
> Comments? Advice? (other than the typical 20/20 hindsight remarks)
>
> Jordan
>

[ptooner]

I used to own an ebay drop off store. ( www.e-sellitnow.com) UPS pretty
well put me out of business with damage claims. Their first reaction is
ALWAYS NO. They have an outside company assigned to handling claims and
they work like any insurance claim in that they do anything they can to
avoid paying. Apparently they get a cut of all the money they save UPS by
not paying off. Their response is either A - You didn't pack it properly,
or B. if you packed it properly then the damage must have already been there
before you shipped it. The fact that you have immediately available photos
from the auction clearly showing that the item had no damage doesn't help
you either. It got to the point that we once packed a steel wrench in a
shipping tube with the unspoken challenge like "Let's see you damage that!"
Well, they broke the package open and lost the contents. From my experience
I will NEVER ship anything UPS again or accept a UPS shipment if there is
any other way possible. None of that helps you so I'll say if you are
willing to spend the time arguing and writing letters you will probably
eventually prevail. As an individual you can waste that kind of time. As a
business we couldn't.

Gerry

"Jordan" <jnmarr@hotmail.com> wrote in message
news:1178349044.674595.259800@w5g2000hsg.googlegro ups.com...
>I sold a bass and shipped it via UPS. The buyer just contacted me
> today and said that the headstock dented the HSC from the inside out,
> and is very scraped and dented now. I put $2500 worth of UPS
> insurance on the bass when I shipped it. Today I called and filed a
> damage case. A rep is supposed to check it out next week to
> investigate. I packed it in a HSC wrapped in bubble wrap, and paper /
> bubble wrap at either end of the box.
>
> Has anyone had any experience dealing with UPS damage claims and
> instruments? Do they usually just pay out the amount of insurance
> bought, or are they going to try to shaft me by assigning some bogus
> value for repairs? The guy who bought doesn't even want to keep it
> anymore, so I feel like UPS is going to f@#$ me out of some serious
> money and leave me with a bass that I am unable to recoup my cash
> from.
>
> Comments? Advice? (other than the typical 20/20 hindsight remarks)
>
> Jordan
>

[crow]

IME, which is vast, UPS is superior to FedEx when it comes to paying damage
claims. Of course I work for a UPS preferred customer that spends 50k+/year
on shipping. We have had 2 damage claims with them in the 7 years that I
have been with the company. That's a pretty good average, imo. ymmv.

-- jepp
if it sounds good...IT IS GOOD!


"ptooner" <someguy@onthe.net> wrote in message
news:520%h.22525$vD4.1836@bigfe9...
>I used to own an ebay drop off store. ( www.e-sellitnow.com) UPS pretty
>well put me out of business with damage claims. Their first reaction is
>ALWAYS NO. They have an outside company assigned to handling claims and
>they work like any insurance claim in that they do anything they can to
>avoid paying. Apparently they get a cut of all the money they save UPS by
>not paying off. Their response is either A - You didn't pack it properly,
>or B. if you packed it properly then the damage must have already been
>there before you shipped it. The fact that you have immediately available
>photos from the auction clearly showing that the item had no damage doesn't
>help you either. It got to the point that we once packed a steel wrench in
>a shipping tube with the unspoken challenge like "Let's see you damage
>that!" Well, they broke the package open and lost the contents. From my
>experience I will NEVER ship anything UPS again or accept a UPS shipment if
>there is any other way possible. None of that helps you so I'll say if you
>are willing to spend the time arguing and writing letters you will probably
>eventually prevail. As an individual you can waste that kind of time. As
>a business we couldn't.
>
> Gerry
>
> "Jordan" <jnmarr@hotmail.com> wrote in message
> news:1178349044.674595.259800@w5g2000hsg.googlegro ups.com...
>>I sold a bass and shipped it via UPS. The buyer just contacted me
>> today and said that the headstock dented the HSC from the inside out,
>> and is very scraped and dented now. I put $2500 worth of UPS
>> insurance on the bass when I shipped it. Today I called and filed a
>> damage case. A rep is supposed to check it out next week to
>> investigate. I packed it in a HSC wrapped in bubble wrap, and paper /
>> bubble wrap at either end of the box.
>>
>> Has anyone had any experience dealing with UPS damage claims and
>> instruments? Do they usually just pay out the amount of insurance
>> bought, or are they going to try to shaft me by assigning some bogus
>> value for repairs? The guy who bought doesn't even want to keep it
>> anymore, so I feel like UPS is going to f@#$ me out of some serious
>> money and leave me with a bass that I am unable to recoup my cash
>> from.
>>
>> Comments? Advice? (other than the typical 20/20 hindsight remarks)
>>
>> Jordan
>>
>
>

[ptooner]

"crow" <jeppardyPANTS@msn.com> wrote in message
news:2b0%h.145$83.143@trndny08...
> IME, which is vast, UPS is superior to FedEx when it comes to paying
> damage claims. Of course I work for a UPS preferred customer that spends
> 50k+/year on shipping. We have had 2 damage claims with them in the 7
> years that I have been with the company. That's a pretty good average,
> imo. ymmv.
>
> -- jepp

Yep, we were a UPS preferred also in the same general range. I don't think
we ever had a week with only two claims. Count your blessings. Perhaps you
are shipping only a few types of items for which you have developed specific
packaging? The Chinese in particular are amazingly good at packaging. We
had to ship everything so we generally had to use their "universal" type
boxes. Also, they have a much better record on air than on ground shipment.
Lastly, at the time they had a competing ebay store not too far from us. I
can't prove that had anything to do with it.

Gerry

[js]

That's interesting. I had actually thought about opening one of those stores
as a side business, as I sell lots of stuff privately for people too
clueless to eBay themselves.

So the damage claims REALLY put you under? Wow. You'd think eBay would do
something about that.

The initial investment seemed a bit ridiculous as well - $75-100K for space
in a strip mall, a very minimal build out and a networked computer? Hell,
for that I could open my own pawn shop. I'd rather just rent a small space
in somplace like Guitar Center and do it myself.

I'm curious what the cut was too. Besides UPS did they leave you enough to
stay in business? How much traffic did it take to break even month to month?

thx

--
Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat

My Homepage, Back By Popular Demand: http://www.jmsjazz.com

"I don't mean to sound bitter, cold, or cruel, but I am, so that's how it
comes out."

- Bill Hicks









"ptooner" <someguy@onthe.net> wrote in message
news:_J1%h.4591$0x4.1105@bignews4.bellsouth.net...
>
> "crow" <jeppardyPANTS@msn.com> wrote in message
> news:2b0%h.145$83.143@trndny08...
> > IME, which is vast, UPS is superior to FedEx when it comes to paying
> > damage claims. Of course I work for a UPS preferred customer that spends
> > 50k+/year on shipping. We have had 2 damage claims with them in the 7
> > years that I have been with the company. That's a pretty good average,
> > imo. ymmv.
> >
> > -- jepp
>
> Yep, we were a UPS preferred also in the same general range. I don't
think
> we ever had a week with only two claims. Count your blessings. Perhaps
you
> are shipping only a few types of items for which you have developed
specific
> packaging? The Chinese in particular are amazingly good at packaging. We
> had to ship everything so we generally had to use their "universal" type
> boxes. Also, they have a much better record on air than on ground
shipment.
> Lastly, at the time they had a competing ebay store not too far from us.
I
> can't prove that had anything to do with it.
>
> Gerry
>
>

[ptooner]

"js" <NOSPAM@carolina.rr.com> wrote in message
news:463cbf61$0$16665$4c368faf@roadrunner.com...
> That's interesting. I had actually thought about opening one of those
> stores
> as a side business, as I sell lots of stuff privately for people too
> clueless to eBay themselves.
>

In my opinion, it is only profitable as a side business. If you already
have the space and the employees, say you are running a pawn show, it can be
a profitable side line.

> So the damage claims REALLY put you under? Wow. You'd think eBay would do
> something about that.

ROFLMAO! I see you have never tried to deal with ebay. About 6 months
after starting up, ebay randomly canceled all our listings. Their reasoning
was someone from the same ISP we used for our email had bid on one of our
listings and they decided it might be shill bidding. I assume some
competitor pulled that one, but I don't know. Ebay does NOTHING to help the
drop off stores - or at least not the independent ones.

>
> The initial investment seemed a bit ridiculous as well - $75-100K for
> space
> in a strip mall, a very minimal build out and a networked computer? Hell,
> for that I could open my own pawn shop. I'd rather just rent a small space
> in somplace like Guitar Center and do it myself.

I don't know where you got the initial investment number, but it's about
double actual startup costs. (Depending on real estate costs in your
locale) We opened the doors with a $50k investment.

>
> I'm curious what the cut was too. Besides UPS did they leave you enough to
> stay in business? How much traffic did it take to break even month to
> month?

Our old webpage is still up, if you go the link that says "What are the
Fees" it will give you the breakdown. Traffic to break even is a tougher
call. (Especially since we never did it) I would estimate for a small
store with only one full time employee you could break even on about $20k
per month of actual sold and collected auctions. Remember that if you are
charging 30%, approximately 3% goes to Paypal and nearly 8% (variable) goes
to ebay off the top. So you are starting from about 19%. We did our
listings free so we absorbed the fee on anything that didn't sell. It took
us just about a year to reach the level where we were starting to break even
(on a monthly basis, not considering previous months losses) when UPS
started their program of breaking everything we shipped.

Gerry
>
> thx
>
> --
> Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat
>
> My Homepage, Back By Popular Demand: http://www.jmsjazz.com
>
> "I don't mean to sound bitter, cold, or cruel, but I am, so that's how it
> comes out."
>
> - Bill Hicks
>
>
>
>
>
>
>
>
>
> "ptooner" <someguy@onthe.net> wrote in message
> news:_J1%h.4591$0x4.1105@bignews4.bellsouth.net...
>>
>> "crow" <jeppardyPANTS@msn.com> wrote in message
>> news:2b0%h.145$83.143@trndny08...
>> > IME, which is vast, UPS is superior to FedEx when it comes to paying
>> > damage claims. Of course I work for a UPS preferred customer that
>> > spends
>> > 50k+/year on shipping. We have had 2 damage claims with them in the 7
>> > years that I have been with the company. That's a pretty good average,
>> > imo. ymmv.
>> >
>> > -- jepp
>>
>> Yep, we were a UPS preferred also in the same general range. I don't
> think
>> we ever had a week with only two claims. Count your blessings. Perhaps
> you
>> are shipping only a few types of items for which you have developed
> specific
>> packaging? The Chinese in particular are amazingly good at packaging.
>> We
>> had to ship everything so we generally had to use their "universal" type
>> boxes. Also, they have a much better record on air than on ground
> shipment.
>> Lastly, at the time they had a competing ebay store not too far from us.
> I
>> can't prove that had anything to do with it.
>>
>> Gerry
>>
>>
>
>

[js]

Thanks for the info.

I got the numbers from the iSoldit master site awhile back. I think their
estimate then was about $80k for the buildout and startup. That would be a
good deal for most franchises I guess, but it seems odd for this one because
there is NO inventory to manage, other than what people bring you. It's like
the ultimate "just in time" system.

I think I'll pass...

--
Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat

My Homepage, Back By Popular Demand: http://www.jmsjazz.com

"I don't mean to sound bitter, cold, or cruel, but I am, so that's how it
comes out."

- Bill Hicks









"ptooner" <someguy@onthe.net> wrote in message
news:0j4%h.11630$TD3.11561@bignews5.bellsouth.net. ..
>
> "js" <NOSPAM@carolina.rr.com> wrote in message
> news:463cbf61$0$16665$4c368faf@roadrunner.com...
> > That's interesting. I had actually thought about opening one of those
> > stores
> > as a side business, as I sell lots of stuff privately for people too
> > clueless to eBay themselves.
> >
>
> In my opinion, it is only profitable as a side business. If you already
> have the space and the employees, say you are running a pawn show, it can
be
> a profitable side line.
>
> > So the damage claims REALLY put you under? Wow. You'd think eBay would
do
> > something about that.
>
> ROFLMAO! I see you have never tried to deal with ebay. About 6 months
> after starting up, ebay randomly canceled all our listings. Their
reasoning
> was someone from the same ISP we used for our email had bid on one of our
> listings and they decided it might be shill bidding. I assume some
> competitor pulled that one, but I don't know. Ebay does NOTHING to help
the
> drop off stores - or at least not the independent ones.
>
> >
> > The initial investment seemed a bit ridiculous as well - $75-100K for
> > space
> > in a strip mall, a very minimal build out and a networked computer?
Hell,
> > for that I could open my own pawn shop. I'd rather just rent a small
space
> > in somplace like Guitar Center and do it myself.
>
> I don't know where you got the initial investment number, but it's about
> double actual startup costs. (Depending on real estate costs in your
> locale) We opened the doors with a $50k investment.
>
> >
> > I'm curious what the cut was too. Besides UPS did they leave you enough
to
> > stay in business? How much traffic did it take to break even month to
> > month?
>
> Our old webpage is still up, if you go the link that says "What are the
> Fees" it will give you the breakdown. Traffic to break even is a tougher
> call. (Especially since we never did it) I would estimate for a small
> store with only one full time employee you could break even on about $20k
> per month of actual sold and collected auctions. Remember that if you are
> charging 30%, approximately 3% goes to Paypal and nearly 8% (variable)
goes
> to ebay off the top. So you are starting from about 19%. We did our
> listings free so we absorbed the fee on anything that didn't sell. It
took
> us just about a year to reach the level where we were starting to break
even
> (on a monthly basis, not considering previous months losses) when UPS
> started their program of breaking everything we shipped.
>
> Gerry
> >
> > thx
> >
> > --
> > Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat
> >
> > My Homepage, Back By Popular Demand: http://www.jmsjazz.com
> >
> > "I don't mean to sound bitter, cold, or cruel, but I am, so that's how
it
> > comes out."
> >
> > - Bill Hicks
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > "ptooner" <someguy@onthe.net> wrote in message
> > news:_J1%h.4591$0x4.1105@bignews4.bellsouth.net...
> >>
> >> "crow" <jeppardyPANTS@msn.com> wrote in message
> >> news:2b0%h.145$83.143@trndny08...
> >> > IME, which is vast, UPS is superior to FedEx when it comes to paying
> >> > damage claims. Of course I work for a UPS preferred customer that
> >> > spends
> >> > 50k+/year on shipping. We have had 2 damage claims with them in the 7
> >> > years that I have been with the company. That's a pretty good
average,
> >> > imo. ymmv.
> >> >
> >> > -- jepp
> >>
> >> Yep, we were a UPS preferred also in the same general range. I don't
> > think
> >> we ever had a week with only two claims. Count your blessings.
Perhaps
> > you
> >> are shipping only a few types of items for which you have developed
> > specific
> >> packaging? The Chinese in particular are amazingly good at packaging.
> >> We
> >> had to ship everything so we generally had to use their "universal"
type
> >> boxes. Also, they have a much better record on air than on ground
> > shipment.
> >> Lastly, at the time they had a competing ebay store not too far from
us.
> > I
> >> can't prove that had anything to do with it.
> >>
> >> Gerry
> >>
> >>
> >
> >
>
>

[ptooner]

"js" <NOSPAM@carolina.rr.com> wrote in message
news:463cd64f$0$1434$4c368faf@roadrunner.com...
> Thanks for the info.
>
> I got the numbers from the iSoldit master site awhile back. I think their
> estimate then was about $80k for the buildout and startup. That would be a
> good deal for most franchises I guess, but it seems odd for this one
> because
> there is NO inventory to manage, other than what people bring you. It's
> like
> the ultimate "just in time" system.
>
> I think I'll pass...

I would recommend it ;-) The numbers you are talking about includes their
"franchise" fees and their "training". Neither of which is worth a nickel
in my opinion. They also tout their software. I used Liberty 4 which is
probably the best for the purpose available and certainly the most
expensive. There may be something better by now, but the Isoldit stuff
wasn't. I have seen theirs. If I had a lot of time I had intended to write
a better package but after I saw the direction the market was going I
decided there was no on going market there.

Gerry
>
> --
> Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat
>
> My Homepage, Back By Popular Demand: http://www.jmsjazz.com
>
> "I don't mean to sound bitter, cold, or cruel, but I am, so that's how it
> comes out."
>
> - Bill Hicks
>
>
>
>
>
>
>
>
>
> "ptooner" <someguy@onthe.net> wrote in message
> news:0j4%h.11630$TD3.11561@bignews5.bellsouth.net. ..
>>
>> "js" <NOSPAM@carolina.rr.com> wrote in message
>> news:463cbf61$0$16665$4c368faf@roadrunner.com...
>> > That's interesting. I had actually thought about opening one of those
>> > stores
>> > as a side business, as I sell lots of stuff privately for people too
>> > clueless to eBay themselves.
>> >
>>
>> In my opinion, it is only profitable as a side business. If you already
>> have the space and the employees, say you are running a pawn show, it can
> be
>> a profitable side line.
>>
>> > So the damage claims REALLY put you under? Wow. You'd think eBay would
> do
>> > something about that.
>>
>> ROFLMAO! I see you have never tried to deal with ebay. About 6 months
>> after starting up, ebay randomly canceled all our listings. Their
> reasoning
>> was someone from the same ISP we used for our email had bid on one of our
>> listings and they decided it might be shill bidding. I assume some
>> competitor pulled that one, but I don't know. Ebay does NOTHING to help
> the
>> drop off stores - or at least not the independent ones.
>>
>> >
>> > The initial investment seemed a bit ridiculous as well - $75-100K for
>> > space
>> > in a strip mall, a very minimal build out and a networked computer?
> Hell,
>> > for that I could open my own pawn shop. I'd rather just rent a small
> space
>> > in somplace like Guitar Center and do it myself.
>>
>> I don't know where you got the initial investment number, but it's about
>> double actual startup costs. (Depending on real estate costs in your
>> locale) We opened the doors with a $50k investment.
>>
>> >
>> > I'm curious what the cut was too. Besides UPS did they leave you enough
> to
>> > stay in business? How much traffic did it take to break even month to
>> > month?
>>
>> Our old webpage is still up, if you go the link that says "What are the
>> Fees" it will give you the breakdown. Traffic to break even is a tougher
>> call. (Especially since we never did it) I would estimate for a small
>> store with only one full time employee you could break even on about $20k
>> per month of actual sold and collected auctions. Remember that if you
>> are
>> charging 30%, approximately 3% goes to Paypal and nearly 8% (variable)
> goes
>> to ebay off the top. So you are starting from about 19%. We did our
>> listings free so we absorbed the fee on anything that didn't sell. It
> took
>> us just about a year to reach the level where we were starting to break
> even
>> (on a monthly basis, not considering previous months losses) when UPS
>> started their program of breaking everything we shipped.
>>
>> Gerry
>> >
>> > thx
>> >
>> > --
>> > Check out my band, West Eats Meat http://www.myspace.com/westeatsmeat
>> >
>> > My Homepage, Back By Popular Demand: http://www.jmsjazz.com
>> >
>> > "I don't mean to sound bitter, cold, or cruel, but I am, so that's how
> it
>> > comes out."
>> >
>> > - Bill Hicks
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > "ptooner" <someguy@onthe.net> wrote in message
>> > news:_J1%h.4591$0x4.1105@bignews4.bellsouth.net...
>> >>
>> >> "crow" <jeppardyPANTS@msn.com> wrote in message
>> >> news:2b0%h.145$83.143@trndny08...
>> >> > IME, which is vast, UPS is superior to FedEx when it comes to paying
>> >> > damage claims. Of course I work for a UPS preferred customer that
>> >> > spends
>> >> > 50k+/year on shipping. We have had 2 damage claims with them in the
>> >> > 7
>> >> > years that I have been with the company. That's a pretty good
> average,
>> >> > imo. ymmv.
>> >> >
>> >> > -- jepp
>> >>
>> >> Yep, we were a UPS preferred also in the same general range. I don't
>> > think
>> >> we ever had a week with only two claims. Count your blessings.
> Perhaps
>> > you
>> >> are shipping only a few types of items for which you have developed
>> > specific
>> >> packaging? The Chinese in particular are amazingly good at packaging.
>> >> We
>> >> had to ship everything so we generally had to use their "universal"
> type
>> >> boxes. Also, they have a much better record on air than on ground
>> > shipment.
>> >> Lastly, at the time they had a competing ebay store not too far from
> us.
>> > I
>> >> can't prove that had anything to do with it.
>> >>
>> >> Gerry
>> >>
>> >>
>> >
>> >
>>
>>
>
>

[Benj]

js wrote:
> Yes, UPS will most likely try to fuck you.
>
> From experience, their first line of defense is "Well, you didn't pack it in
> a UPS box. Denied".
>
> Their second line is "You didn't have it professionally packed. Denied".
>
> If it is CLEARLY their fault i.e. UPS truck tire marks on the box - they
> will maybe do something. Be prepared to haggle.

This is my experience as well. The first answer is ALWAYS "no"! I
ordered a conga drum from Musician's Friend. UPS delivered to the
right street number but wrong STREET! I complained to MF and they
looked up the case and told me these facts from UPS's OWN RECORDS of
the delivery! But when I called for a claim they started ticking off
all the reasons they couldn't pay because of all they things *I* did
wrong. Armed with MF information I informed UPS that their OWN records
show they just plopped the drum on the wrong street corner with no
signature. They shut up about it being my fault but STILL wouldn't
pay! Now I do support UPS distributing free conga drums around my
neighborhood, but not when I have to pay for them! So I called MF and
they immediately sent a new one, and told me not to worry that THEY
would deal with UPS. Apparently they did. I got a new drum dropped off
on my street corner this time and never heard any more.

Now whether or not MF ever got paid for the lost drum, I'll never
know. But it was VERY clear that had I pursued the matter myself, I'd
have NEVER seen a dime without a lawyer!

Benj

[Nick Cassimatis]

Get used to asking the question, "And who is your boss?" I went through 5
levels of management (according to UPS, at least), and still got shafted by
them - by the time I'd climbed the ladder, the timeframe to get my claim in
had expired.

The one thing I can't figure out with them is how they can legally fall back
on the "not packed right" and "that's not the value" lines. If you issue me
an insurance policy, for a specific amount, aren't we in a contract? Isn't
it too late to dicker about the value AFTER the contract has been executed?
And if I didn't pack it right, or it's not in the right box, why wasn't that
identified BEFORE they accept the package. Seems kinda wrong that they can
adjust their side of the contract when it's convenient for them.

Going to a club owner for more money at the end of the gig, because you were
really on, won't work. And you wouldn't want them to short you because "you
really weren't as tight as usual tonight."

--
Nick Cassimatis

He who laughs last has a good backup!

"Jordan" <jnmarr@hotmail.com> wrote in message
news:1178349044.674595.259800@w5g2000hsg.googlegro ups.com...
>I sold a bass and shipped it via UPS. The buyer just contacted me
> today and said that the headstock dented the HSC from the inside out,
> and is very scraped and dented now. I put $2500 worth of UPS
> insurance on the bass when I shipped it. Today I called and filed a
> damage case. A rep is supposed to check it out next week to
> investigate. I packed it in a HSC wrapped in bubble wrap, and paper /
> bubble wrap at either end of the box.
>
> Has anyone had any experience dealing with UPS damage claims and
> instruments? Do they usually just pay out the amount of insurance
> bought, or are they going to try to shaft me by assigning some bogus
> value for repairs? The guy who bought doesn't even want to keep it
> anymore, so I feel like UPS is going to f@#$ me out of some serious
> money and leave me with a bass that I am unable to recoup my cash
> from.
>
> Comments? Advice? (other than the typical 20/20 hindsight remarks)
>
> Jordan
>

[Jordan]

On May 7, 4:45 pm, "Nick Cassimatis" <nickpc0s...@nc.rr.com> wrote:
> Get used to asking the question, "And who is your boss?" I went through 5
> levels of management (according to UPS, at least), and still got shafted by
> them - by the time I'd climbed the ladder, the timeframe to get my claim in
> had expired.
>
> The one thing I can't figure out with them is how they can legally fall back
> on the "not packed right" and "that's not the value" lines. If you issue me
> an insurance policy, for a specific amount, aren't we in a contract? Isn't
> it too late to dicker about the value AFTER the contract has been executed?
> And if I didn't pack it right, or it's not in the right box, why wasn't that
> identified BEFORE they accept the package. Seems kinda wrong that they can
> adjust their side of the contract when it's convenient for them.
>
> Going to a club owner for more money at the end of the gig, because you were
> really on, won't work. And you wouldn't want them to short you because "you
> really weren't as tight as usual tonight."
>
> --
> Nick Cassimatis
>
> He who laughs last has a good backup!
>
> "Jordan" <jnm...@hotmail.com> wrote in message
>
> news:1178349044.674595.259800@w5g2000hsg.googlegro ups.com...
>
>
>
> >I sold a bass and shipped it via UPS. The buyer just contacted me
> > today and said that the headstock dented the HSC from the inside out,
> > and is very scraped and dented now. I put $2500 worth of UPS
> > insurance on the bass when I shipped it. Today I called and filed a
> > damage case. A rep is supposed to check it out next week to
> > investigate. I packed it in a HSC wrapped in bubble wrap, and paper /
> > bubble wrap at either end of the box.
>
> > Has anyone had any experience dealing with UPS damage claims and
> > instruments? Do they usually just pay out the amount of insurance
> > bought, or are they going to try to shaft me by assigning some bogus
> > value for repairs? The guy who bought doesn't even want to keep it
> > anymore, so I feel like UPS is going to f@#$ me out of some serious
> > money and leave me with a bass that I am unable to recoup my cash
> > from.
>
> > Comments? Advice? (other than the typical 20/20 hindsight remarks)
>
> > Jordan- Hide quoted text -
>
> - Show quoted text -

UPS was supposed to call me yesterday to get the phone number of the
buyer, but no call yet.

If it turns out that they won't pay for the damages, I want my $20
insurance fee back. Guess I need to go ahead and draft a letter to
the consumer protection agency and let it fall into their hands.

Jordan